Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We want you to be happy with your purchase. However, at this time we do not offer returns of personal products, such as our Paw Balm. If you have received a damaged or incorrect product, please contact us by email within 48 hours of receipt along with photos of the damage and short description of the product received to setup a method to resolve the situation. Most typical resolution is store credit or a replacement for damaged items. You can always contact us for any product questions at support@colliecreekcandles.com. 

Exceptions
Unfortunately, we cannot accept exchanges on sale items or gift cards, nor will we pay for shipping for any items shipped to our location. Please also note that due to the nature of candle wax or similar products, when exposed to long periods of warm weather, products can potentially become melted in shipping or upon delivery if left unattended in periods of hot weather. We cannot be held liable for temperature extremes during transit or upon delivery. To help mitigate the chances of melting products, we recommend making arrangements to shelter the products upon delivery - shipping address can be altered to be received at a place of business or a home where someone can physically take delivery without packages being left outdoors.

Resolution
We will notify you once we’ve received and inspected submission of your request for support. Please allow 10 business days for a response of resolution. If, after 15 business days you have not received a response, check your spam folder and/or contact use directly at support@colliecreekcandles.com.