Refund policy

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

We want you to be happy with your purchase! And we will work to make any wrongs right. However, at this time we do not offer returns of personal products, such as our Paw Balm or solid cologne. If you have received a damaged or incorrect product, please contact us by email within 48 hours of receipt along with photos of the damage and short description of the product received to setup a method to resolve the situation. Returns sent back to us must have a tracking number and returned within 14 calendar days. Most typical resolution is store credit or a replacement for damaged items. You can always contact us for any product questions at support@colliecreekcandles.com. 

Exceptions
Unfortunately, we cannot accept exchanges on sale items or gift cards, nor will we pay for shipping for any items shipped back to our location, unless we sent you an incorrect product. Please also note that due to the nature of candle wax or similar products, when exposed to long periods of warm weather, products can potentially become melted in shipping or upon delivery if left unattended in hot weather. We cannot be held liable for temperature extremes during transit or upon delivery, and will try our best to mitigate temperature exposure whenever possible. To help reduce the chances of melting products, we recommend making arrangements to shelter the products upon delivery - shipping address can be changed to be received at a place of business or a home where someone can physically take delivery without packages being left outdoors. 

Resolution
We will notify you once we’ve received and inspected submission of your request for support. Please allow 10 business days for a response of resolution. If, after 15 business days you have not received a response, check your spam folder and/or contact use directly at support@colliecreekcandles.com.